Frequently Asked Questions

Ontario Creates Electronic Payments

• 1. 

  What is an electronic payment?

  • An electronic payment (also known as direct deposit, EFT, or ACH) is a deposit of funds directly into a payee's bank account.
• 2. 

  Why is Ontario Creates switching to electronic payments?

  • Faster - no time in the mail system
  • Reduced risk of cheques lost or stolen in the mail
  • More environmentally friendly - less paper, no fuel used for transport
• 3. 

  Is Ontario Creates' electronic payment system secure?

  • Yes, Ontario Creates' electronic payment system is secure
  • The payment is a bank-to-bank transaction
  • Bank account information will be seen by only a few staff in Ontario Creates' accounting department, and will be stored in a secure location with restricted access.
• 4. 

  How do I register for electronic payment?

  • To register for electronic payment by Ontario Creates, please complete and sign the Direct Deposit Authorization form, attach a void cheque and send to Accounts Payable, Ontario Creates , 175 Bloor St. E., South Tower, Suite 501, Toronto, M4W 3R8.
  • The Direct Deposit Authorization form may be found here.
• 5. 

  What if I want to make a change in my direct deposit banking information?

  • If a change is required to information previously provided we ask you to submit a new Direct Deposit Authorization form to Ontario Creates.
• 6. 

  Does Ontario Creates charge a fee for electronic payments?

  • No, Ontario Creates does not charge a fee for electronic payments.
• 7. 

  How will I be notified when a payment is made?

  • When payment has been made you will receive an automated email at the address specified on the Direct Deposit Authorization form.
• 8. 

  Other questions?

  • Please email accountspayable@ontariocreates.ca.